Interactive Voice Response
The Power of the phone is diversity (and ubiquity)…and being able to entirely eliminate the paper job application from your hourly and field-based hiring process—without creating legal exposure.
The JobApp Source Module contains both a web applicant portal and a phone or interactive voice response portal. Your company’s customized IVR portal hosted by JobApp allows your applicants to complete the entire application process by phone in English or Spanish, 24/7. JobApp’s IVR solution is the only solution on the market today that can not only process a complete job application, including employment history and references, but also screen for employee tax credits (including WOTC), collect EEO and AAP data and capture a legally defensible electronic voice signature.
Given that protected classes and minorities are twice as likely to apply for hourly jobs by phone than non-minorities, JobApp’s IVR solution is a critical means of ensuring diversity and avoiding disparate impact. Coupled with JobApp’s OFCCP and AAP compliance tools, JobApp has proven to be an invaluable tool to not only boost diversity, but aid in compliance and the maintenance of affirmative action plans.
The vast majority of exempt and salaried applicants will apply by web; however, on average about 30% of all hourly applicants do not regularly use e-mail and do not have convenient web access. In fact, today, over 60% of the hourly applicants at several national clients of JobApp Network apply by phone.
| Did you know that the New York Times, the co-author of Freakonomics, Talent Management Magazine and Diversity Executive have all written about JobApp’s combined web and IVR recruiting module and its impact on diversity? |
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