QSR Industry

According to the latest People Report Workforce Study, average hourly employee turnover in the quick service restaurant (QSR) industry is 151%. Most operators will find that their unit-level employee turnover is not spread evenly—some hiring managers and restaurant locations, for example, will have 300% turnover, while others will have 75%. JobApp’s high-volume and hourly talent acquisition solution for QSR is designed to improve all hiring managers’ abilities to select and hire the applicants who are best matched to the job.

If your average unit has 25 employees, you will need to recruit, hire and train about 35-50 people per unit to maintain your complement this year. People Report’s latest study shows that the average cost of hourly turnover for QSR operators is $1,761 per employee (excluding opportunity cost ). Therefore, this year, you will spend $60,000 to $90,000 as a direct result of hourly employee turnover FOR EACH RESTAURANT THAT YOU OPERATE. JobApp is an expert at cutting turnover and the attendant costs.

Reduce High Employee Turnover: Many QSR operators have successfully cut turnover by over 50% by deploying JobApp’s hiring management system.
Matching: Match applicants to jobs based on pre-qualifications and geography and then automatically score them against the unique position criteria and requirements on a simple, patented 5-star scale.

JobApp Network currently works with corporate and/or franchisee-owned restaurants in systems ranging from Burger King to Church’s Chicken and Taco Bell. With over 15 major QSR brands currently supported, JobApp is the largest, most impactful and cost-effective solution for QSR hiring.

With JobApp, your managers, area and district managers and assistant managers will be able to see and manage all of the applicants and new hires in their respective location or locations. You, as the executive or HR manager, will be able to gain visibility into the recruiting and hiring world of each of your managers and your company as a whole. Decentralized responsibilities coupled with centralized visibility and oversight.

Your applicants can apply by phone and web, 24 hours a day, 7 days a week in English or Spanish. As 30-60% of all hourly QSR applicants do NOT have convenient internet access, the ability to apply by phone using JobApp’s interactive voice response system is critical. A customized JobApp phone portal is included at no additional charge for all of our clients and there are no per-minute charges—simply a low, fixed subscription fee per month per location for web and phone.

Beware of web-only hiring solutions for your restaurants, particularly in QSR. Studies have found that minority hourly applicants are twice as likely to apply for jobs using the phone than internet. Therefore, if you opt for a competing solution that is web-only, you may be exposing your company to discrimination lawsuits based on the “disparate impact” theory of liability, which cost FedEx over $55 million in 2007.

“During our initial six-month engagement with JobApp involving 46 restaurants, we were able to decrease turnover by 63% relative to a control group of restaurants. Our Restaurant Managers and Market Leaders are very happy with the JobApp system because it saves them time and it’s very easy to use,” stated Bunny Williams, Sr. Vice President of Human Resources and Chief People Officer, Church’s Chicken.

Boost Federal and State Employee Tax Credits: By pre-screening for Work Opportunity Tax Credits (WOTC) and zone credits (RC/EZ/EC) and then using JobApp to process your tax credits, you can boost your tax credit capture ratio as much as 50%.

Increase Manager Productivity: QSR managers have embraced JobApp because it simplifies their life and reduces the amount of time they spend on hiring-related tasks by 80%--which leaves more time for managing.

English and Spanish Support: Applicants can apply in English and Spanish by web and by phone. Nearly 75% of all Spanish-language applicants apply in Spanish by phone rather than by web; hence, the importance of a Spanish-language phone applicant portal for your company.

Automated Background and MVR Checks: JobApp has an integrated menu of 25 competitively-priced background check products, including social security traces, county criminals, national criminal database checks, motor vehicle record checks, and past employment and education verifications. With a single click, you and your managers can run a full background check report on new hires, without having to rekey any data or fax any forms.

Electronic I-9 Management: Never fill out another paper I-9 again. With the JobApp Electronic I-9 Compliance Solution, which is fully integrated into the core hiring management system, JobApp automatically eliminates costly errors on the form, ensures that all new hires have completed I-9s and that all employees have up-to-date work authorization documents. At your company’s option, JobApp can also activate one-click E-Verify.