Restaurant Industry

Whether you are hiring Front of House or Back of House restaurant staff, the JobApp hiring management and talent acquisition solution for restaurants is ideal for fast casual, casual, upscale casual and fine dining. With numerous restaurant clients, managers, like yours, have embraced JobApp as a tool to hire better people and spend less time doing so.

Today’s restaurant operators are increasingly acknowledging that hiring and retaining the right people is the key to success, particularly given today’s weak consumer. People Report has demonstrated a strong positive correlation between restaurant employee retention and comparable store sales growth. Therefore, the imperative to recruit and retain the best Front of House and Back of House employees is critical.

With JobApp, your RGMs and multi-unit managers will be able to see and manage all of the applicants and new hires in their respective locations. You, as the executive or HR manager, will be able to gain visibility into the recruiting and hiring world of each of your managers and your company as a whole. JobApp recognizes your company’s decentralized hiring responsibilities, yet provides centralized visibility and oversight.

Your applicants can apply by phone and web, 24 hours a day, 7 days a week in English or Spanish. As 40-70% of all Back of House applicants in casual dining do NOT have convenient internet access, the ability to apply by phone using JobApp’s interactive voice response system is critical.

Beware of web-only hiring solutions for your restaurants, particularly as applicable to Back of House staff. Studies have found that minority hourly applicants are twice as likely to apply for jobs using the phone than internet. Therefore, if you opt for an applicant tracking solution that is web-only, you may be exposing your company to discrimination lawsuits based on the “disparate impact” theory of liability, which cost FedEx over $55 million in 2007.

“We knew that the solution would improve the speed and quality of hire and cut the time managers spent with unqualified applicants. We also expected turnover to be reduced; however, we never expected that turnover would decline by 28 percent in just 12 months on the JobApp solution. Considering that our fully loaded cost to recruit, hire, train and develop an employee is well over $1,500, the JobApp Network solution has saved our company $420,000 annually across our 20 restaurant locations on turnover alone,” said Tom Giftos, President of National Coney Island.

Assessments: JobApp provides both in-house and third-party assessment content from partners to ensure, for example, that you are measuring Front of House applicants’ propensity to provide great customer service and that applicants for manager positions are able understand a restaurant P&L.

Reduce High Employee Turnover: Many casual dining and upscale restaurant operators still suffer from unacceptably high unit-level employee turnover, often in excess of 100%. JobApp’s standardized application of best practices and consistent processes has helped operators to significantly cut turnover.

Matching: Match applicants to jobs based on pre-qualifications and geography and then automatically score them against your unique position criteria on a simple, patented 5-star scale. A great potential Back of House applicant may not be a great Front of House applicant; JobApp’s technology is smart enough to match applicants to the right opportunity.

Increase Manager Productivity: Restaurant managers have embraced JobApp because it simplifies her life and reduces the amount of time she spends on hiring-related tasks by 80%--which leaves more time for managing.

Automated Background and MVR Checks: JobApp has an integrated menu of 25 competitively-priced background check products, including social security traces, county criminals, national criminal database checks, motor vehicle record checks, and past employment and education verifications. With a single click, you and your managers can run a full background check report on new hires, without having to rekey any data or fax any forms.

Electronic I-9 Management: Never fill out another paper I-9 again. With the JobApp Electronic I-9 Compliance Solution, which is fully integrated into the core hiring management system, JobApp automatically eliminates costly errors on the form, ensures that all new hires have completed I-9s and that all employees have up-to-date work authorization documents. At your company’s option, JobApp can also activate one-click E-Verify.

English and Spanish Support: Applicants can apply in English and Spanish by web and by phone. Nearly 75% of all Spanish-language applicants apply in Spanish by phone rather than by web; hence, the importance of a Spanish-language phone applicant portal for your company.

Boost Federal and State Employee Tax Credits: By pre-screening for Work Opportunity Tax Credits (WOTC) and zone credits (RC/EZ/EC) and then using JobApp to process your tax credits, you can boost your tax credit capture ratio of 40-60% relative to your current program.